Understand, document, analyze, monitor and ultimately improve your business!
“Streamlined processes produce lower costs and motivated employees. They also enhance customer experience therefore generating higher revenues for the business.”
Business Process Management is a process-centric approach to improving the operating efficiency of a business; any business. It is a management discipline that looks at the way a business operates, in order to: understand, document, analyze, monitor and ultimately improve its processes – the way it operates!
The resulting “Process Intelligence” that occurs through this whole “cycle”, enables informed decisions on the effective utilization of a company’s tangible and intangible resources.
In a diverse and competitive environment businesses need to be agile to be able to first survive and then be profitable. BPM offers this agility to a business, by allowing management to have control over their operating processes and therefore becoming more responsive, capable of meeting strategic goals.
As an approach and management practice, BPM aims at making a business more efficient by introducing logical and cost-effective processes. The concept is anything but new: the idea of managing business processes has been around for a few decades now. In fact, the “BPM methodology” incorporates well-established quality control practices such as lean and 6sigma.
BPM is not industry-specific; it is inherent to any business in any sector, no matter how big, or small, complex or IT-heavy. Even though there are industry specific advantages from its application, any activity undertaken by an organization in the course of its daily operation is essentially a process (business or IT process). Operational Improvement is therefore synonymous to Process Improvement.
BPM is not a one-off effort; it is a continuous effort that returns regular improvements in performance, agility and cost while at the same time stimulating innovation. A BPM implementation is therefore a long-investment and it should be embraced as one in order to yield all the expected benefits.
BPM is definitely not a “one-man-show”; for a BPM initiative to work and trigger positive outcomes for a business, it should be a collaborative effort between the business and the IT worlds and should additionally involve all relevant stakeholders, process owners and subject-matter experts.