What is BPM?


Understand, document, analyze, monitor and ultimately improve your business!

“Streamlined processes produce lower costs and motivated employees. They also enhance customer experience therefore generating higher revenues for the business.”

What is BPM:

Business Process Management is a process-centric approach to improving the operating efficiency of a business; any business. It is a management discipline that looks at the way a business operates, in order to: understand, document, analyze, monitor and ultimately improve its processes – the way it operates!


The resulting “Process Intelligence” that occurs through this whole “cycle”, enables informed decisions on the effective utilization of a company’s tangible and intangible resources.

In a diverse and competitive environment businesses need to be agile to be able to first survive and then be profitable. BPM offers this agility to a business, by allowing management to have control over their operating processes and therefore becoming more responsive, capable of meeting strategic goals.

As an approach and management practice, BPM aims at making a business more efficient by introducing logical and cost-effective processes. The concept is anything but new: the idea of managing business processes has been around for a few decades now. In fact, the “BPM methodology” incorporates well-established quality control practices such as lean and 6sigma.

What BPM isn’t:

BPM is not industry-specific; it is inherent to any business in any sector, no matter how big, or small, complex or IT-heavy. Even though there are industry specific advantages from its application, any activity undertaken by an organization in the course of its daily operation is essentially a process (business or IT process). Operational Improvement is therefore synonymous to Process Improvement.


BPM is not a one-off effort; it is a continuous effort that returns regular improvements in performance, agility and cost while at the same time stimulating innovation. A BPM implementation is therefore a long-investment and it should be embraced as one in order to yield all the expected benefits.


BPM is definitely not a “one-man-show”; for a BPM initiative to work and trigger positive outcomes for a business, it should be a collaborative effort between the business and the IT worlds and should additionally involve all relevant stakeholders, process owners and subject-matter experts.